However, different tools offer various capabilities-from advanced monitoring and reporting to support for mobile devices. Whether a client needs tech support or staff devices require updates, a remote access software makes it possible without an on-site visit. I basically can't sign in on my laptop (main control computer), which makes the service principally useless.ĮDIT: After reading the other posts (not the one marked solution), I can deactivate one of the 3 shown and activate on my laptop.ītw - the limit of '9 moves', how often is that refreshed? Every new laptop = 2 moves (windows+osx).Remote access software helps your team assist customers or employees from far away. It's a shame that we get such a hard drop in functionality as soon as we start paying to use the service. This suggests up to 200 devices can have easy access granted, but only 3 devices can do the actual controlling. When I paid, it said that I can manage up to 200 devices, and didn't mention anything about a limit on the number of controlling devices. Is 3 the limit on the number of devices where 'Grant easy access' is enabled (controlled computers), or locations which are logged in (control computers). Do we need to delete all the computers from the 'Computers & Contacts' section? Or we need to 'deactivate' some computers? how? which ones? You can also see instructions on how to do this in our knowledgebase here Just skip that part of the install and set a permanent password under "Extras" > "Options" > "Security" You can just install without doing the assignment and entering your details. Note: Custom Logo's are not available on the full versionģ. Installer name is "TeamViewer_Setup.exe" becomes "TeamViewer_Setup-idcabcd1234.exe" Simply create a custom host as you would above, then grab the "Configuration ID" from the edit field of the host module (Screenshot attached) and add this to the end of an installer. You can also have a full-version installer that is assigned to you automatically as well.
You can also add custom logo's and even set the settings you want on install using a policy. When installed, these are assigned to you automatically and will appear in your contacts list. (This means you also get to avoid annoying "Trusted devices" emails) However, there are much easier ways to set up the product on your end points.
Assigning a device manually means that you are signing in, so unfortunately this cannot be done. This issue can be caused by manually assigning devices you are connecting to as well. Once you have removed a device, you can sign in to a new device as normal. You can also remove the devices by logging in directly here where you can deactivate an existing device. If you already have 3 devices registered, you will be directed online by the software to remove one of the existing devices from your license. Thanks for posting and I am sorry for the hassle.
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